Frequently asked questions
1. Are your sneakers authentic and new?
Yes — all sneakers sold at Myjeys are 100% authentic and brand new. Each pair comes in its original box with tags. We do not sell used or replica products.
2. Where do you ship and how long does it take?
We ship nationwide within Canada from Montréal, QC in 3–7 business days
All orders include tracking information.
3. What is your return and refund policy?
You may return your order within 30 days of delivery if the sneakers are unworn, in original condition, and include the original box. Once inspected, we will issue a full refund to your original payment method.
4. What payment methods are accepted?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Secure Checkout.
5. How can I contact Myjeys?
📧 support@myjeys.com
📍 Based in Montréal, QC, Canada
We reply to all inquiries within 24 hours.